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Privacy Policy

Welcome! This Privacy Policy explains how Twomagnets LLC dba Clipboard Health (“Clipboard,” “we,” “us,” or “our”) collects, uses, discloses, and otherwise processes Personal Information (as defined below) in connection with our Clipboard websites (the “Site”), the Clipboard desktop/mobile applications (collectively, the “Clipboard App”), and the related content, products, services, and other functionality offered on or through the online services (collectively, the “Services”). It does not address our privacy practices relating to individuals employed directly by Clipboard.

A user of the Services is hereinafter referred to as a “User,” or collectively, the “Users.” Users can include individuals such as website visitors, professionals seeking shifts (“Professionals”) and representatives of facilities or agencies seeking talent (“Facilities”).

In certain instances, when medical Facilities or healthcare agencies use our Services to submit, manage, or otherwise process protected health information, we have contractually agreed to act as a “Business Associate” under the Health Insurance Portability and Accountability Act and only process such information on behalf of and under the instruction of the respective Facility or agency, who is the “Covered Entity”. This Privacy Policy does not apply to such processing, and we recommend you contact the Covered Entity with any questions regarding the processing of your protected health information.

What Is Personal Information?

When we use the term “Personal Information” in this Privacy Policy, we mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to an individual. It does not include aggregated or deidentified information that is maintained in a form that is not reasonably capable of being associated with or linked to an individual.

Clipboard’s Collection of Personal Information

Sometimes we collect Personal Information automatically when an individual interacts with our Services, and sometimes we collect the Personal Information directly from an individual. At times, we may collect Personal Information about an individual from other sources, even before our first direct interaction with that individual.

Personal Information Collected from You Directly

We may collect the following Personal Information from you directly:

Clipboard may also collect and store certain data about your use of the Services on an aggregate and/or de-identified basis.

Personal Information Automatically Collected

As is true of many websites, we and our third-party partners may automatically collect certain information from or in connection with your device when visiting or interacting with our Services, such as the list below and in the sub-sections here:

Note that we and our third-party partners may combine information that each of us collects automatically with other information about you, including information you choose to provide.

Personal Information Collected Through Other Sources

We also obtain Personal Information from third parties, which we often combine with Personal Information we collect either automatically or directly from you. For example, we may receive the same categories of Personal Information as described above from the following third parties:

Only authorized Clipboard staff have access to your Personal Information in its entirety. Other staff may have access to portions of this information if it pertains to their job duties.

Clipboard’s Use of Personal Information

Clipboard uses Personal Information for the following general purposes:

Where an individual chooses to contact us, we may need additional information to fulfill the request or respond to inquiries. We may provide additional privacy disclosures where the scope of the inquiry/request and/or Personal Information we require fall outside the scope of this Privacy Policy. In that case, the additional privacy disclosures will govern how we may process the information provided at that time.

Clipboard’s Disclosure of Personal Information

We disclose Personal Information in the following ways:

Except as otherwise required by applicable law, we will not disclose to non-partner third parties any Personal Information specifying your medical or health condition, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership without your consent.

Third-Party Data Collection and Online Advertising

General

We participate in interest-based advertising and use third-party advertising companies to serve you targeted advertisements based on Personal Information and to measure the effectiveness of those ads. We permit third-party online advertising networks or exchanges (or other entities, such as demand-side or sell-side platforms or ad servers), measurement/attribution companies, ad fraud companies, social media companies, and other third-party services to collect information about your use of our online services so that they may display ads on our Services, on other websites or services you may use, and on other devices you may use. Typically, though not always, the information used for interest-based advertising is collected through tracking technologies, such as cookies, web beacons, embedded scripts, location-identifying technologies, and similar technology, which recognize the device you are using and collect information, including clickstream information, browser type, time and date you visited the Sites, mobile ad ID or other digital identifier (e.g., iOS IDFA, Google AAID, cookie ID, click ID, other proprietary IDs such as open source “universal IDs” or other ID solutions) precise or coarse geolocation, and other information. We may share a common account identifier (such as a hashed email address or user ID) with our third-party advertising partners to help identify you across devices. We and our third-party partners use this information to make the advertisements you see online more relevant to your interests, as well as to provide advertising-related services such as reporting, analytics, market research, and measurement/attribution. We may also use services provided by third parties (such as social media platforms) to serve targeted ads to you and others on such platforms. For example, we may do this by providing your email address (typically in hashed format) or other information (such as phone number, which also is typically provided in hashed format) to the platform provider, such as via API, direct file upload, server-to-server transfer, or integrating the tracking technologies of those platform providers (e.g., pixel). Please see the Control Over Your Information section below to learn how you can opt out of interest-based advertising.

Social Media Platforms and Advertising

Our Services may include social media features, such as the Facebook “Like” button, Pinterest, Instagram, Twitter, or other widgets. These social media companies may recognize you and collect information about your visit to our Services, and they may set a cookie or employ other tracking technologies. Your interactions with those features are governed by the privacy policies of those companies.

We display targeted advertising to you through social media platforms, such as Facebook, Twitter, Instagram, LinkedIn, and other social media forums. For example, these companies have interest-based advertising programs that allow us to direct advertisements to users who have shown interest in our services while those users are on the social media platform, or to groups of other users who share similar traits, such as likely commercial interests and demographics. As mentioned in the section above, we may share a unique identifier, such as a user ID or hashed email address or phone number, with these platform providers or they may collect information from our website visitors through a pixel (or other mechanism, such as API, direct file upload, or server-to-server integration), in order to direct targeted advertising to you or to a custom audience on the social media platform. These advertisements are governed by the privacy policies of those social media companies that provide them. If you do not want to receive targeted ads on your social networks, you may be able to adjust your advertising preferences through your settings on those networks.

Control Over Your Information

You may control your information in the following ways:

Choice/Opt-Out of Communications

General

You may opt-out of receiving communications from us and our partners, remove your information from our database, and choose to not receive future communications unrelated to the Services.

During the account sign-up process you will be automatically subscribed to receive correspondence from either Clipboard or its partners, but will be provided with the option to opt out of receiving such correspondence. This information remains on your profile. You can reach out to Clipboard Support anytime through the Contact Us page to update your contact information and notification preferences. If you enroll with Clipboard, we may occasionally contact you with information about special events, activities, promotions, contests, submission opportunities and programs. You always have the option to ask Clipboard not to contact you with this information again.

Email Communications Preferences

If you no longer wish to receive marketing or promotional emails from us, you can click the “unsubscribe” link in the latest email you receive from us.

Telephone Calls and SMS Text Messaging

We may use Personal Information we collect to communicate with you via text message and telephone calls, including (with your consent) to market to you or offer you information and updates on products or services we think you may be interested in. You can unsubscribe from marketing calls or text messages at any time by replying STOP or clicking the unsubscribe link (where available) in one of our messages. Any information obtained as part of SMS consent will not be shared with third parties or affiliates. For more information, please see our Terms of Service.

Edit Your Information

You have the ability to edit your Personal Information. To update your Personal Information, please do so in the Clipboard App. So that we can protect the integrity of sensitive data, there are certain pieces of information, such as your age, that you cannot alter yourself. Please contact us at privacy@clipboardhealth.com to find out how to change information you cannot access through your account, or if you have any other questions. Our databases automatically update any Personal Information you edit in your profile, or that you request we edit. Information transmitted through boards, chats, polls or through any other means remains in our databases and becomes the property of Clipboard upon submission.

Access to Your Device Information

You may control the Services’ access to your device information through your “Settings” app on your device. For instance, you can withdraw permission for the Services to access your network devices and geolocation and to integrate with your other applications. Withdrawing access to certain device information will affect the features and functionality of the Services, and may inhibit our ability to provide you with the Services you have requested. For example, if you do not grant the Clipboard App “Always” and “Precise Location” permissions with respect to your device’s location data, many important features will be unavailable to you, including the ability to access the marketplace, book shifts, receive payments through InstantPay, and see nearby Urgent Shifts.

Deleting Your Account or Information

If you are a Professional and would like to delete your account and/or delete your record in our system, you may submit your request by signing into your account on the mobile app, navigating to “My Account,” clicking on “Profile,” and following the instructions to “Delete My Account” at the bottom of the page. We may ask you to verify your identity before we process your request. In certain circumstances, we may not be able to respond to your request if we are not able to verify your identity or authority to make the request.

When you close your account, your deactivated status will be reflected promptly in our user databases and you may no longer be able to access your information. Please note that in some instances we may retain certain information to the extent required or permitted by law.

Cookies and Tracking Technologies

If you would prefer not to accept cookies, most browsers will allow you to change the setting of cookies by adjusting the settings on your browser to: (i) notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject cookies. Be aware that disabling cookies may negatively affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionalities and features of the Services.

Depending on your device and operating system, you may not be able to delete or block all cookies. In addition, if you want to reject cookies across all your browsers and devices, you will need to do so on each browser on each device you actively use. You may also set your email options to prevent the automatic downloading of images that may contain technologies that would allow us to know whether you have accessed our email and performed certain functions with it.

Sharing with Other Healthcare Professionals

If you are a Professional and do not want your Personal Information and shift booking activity shared with other Professionals, including via our Work with Friends feature, you may disable such sharing by opening the Clipboard App, then tapping “My Account” in the bottom right corner, then tapping “Profile,” then turning on “Hide me as a colleague on shifts.”

Online Ads

To learn more about interest-based advertising and how you may be able to opt-out of some of this advertising (to the extent the advertising partner or other entity participates in such industry opt-out pages), you may wish to visit the Digital Advertising Alliance’s (DAA) resources or the Network Advertising Initiative’s (NAI) online resources, at https://optout.aboutads.info or https://optout.networkadvertising.org. You may also be able to opt-out of some — but not all — interest-based advertising served by mobile ad networks by visiting https://youradchoices.com/appchoices and downloading the mobile AppChoices app.

Please note that when you opt out of receiving interest-based advertisements, this does not mean you will no longer see advertisements from us or on our online services. It means that the online ads that you do see from these self-regulatory program participants should not be based on your interests. We are not responsible for the effectiveness of, or compliance with, any third parties’ opt-out options or programs, or the accuracy of their statements regarding their programs. In addition, third parties may still use cookies to collect information about your use of our online services, including for analytics and fraud prevention as well as any other purpose permitted under those self-regulatory programs.

Children’s Personal Information

Our Services are not directed to, and we do not intend to, or knowingly, collect or solicit Personal Information from children under the age of 13. If an individual is under the age of 13, they should not use our Services or otherwise provide us with any Personal Information either directly or by other means. If a child under the age of 13 has provided Personal Information to us, we encourage the child’s parent or guardian to contact us to request that we remove the Personal Information from our systems. If we learn that any Personal Information we collect has been provided by a child under the age of 13, we will promptly delete that Personal Information.

Links to Third-Party Websites or Services

Our Site and Services may include links to third-party websites, plug-ins and applications. Except where we post, link to or expressly adopt or refer to this Privacy Policy, this Privacy Policy does not apply to, and we are not responsible for, any Personal Information practices of third-party websites and online services or the practices of other third parties. To learn about the Personal Information practices of third parties, please visit their respective privacy policies.

Updates to this Privacy Policy

This Privacy Policy may be periodically reviewed and updated in Clipboard’s discretion, including as Clipboard expands and/or modifies the Service. Clipboard will endeavor to notify you of these changes by email, but will not be liable for any failure to do so. Use of our Service after an update to this Privacy Policy constitutes consent to the updated terms the extent permitted by law. Clipboard encourages you to review this Privacy Policy regularly, and if you do not understand any of its terms or conditions, you may inquire regarding the same via email at privacy@clipboardhealth.com.

State-Specific Disclosures

We may choose or be required by law to provide different or additional information relating to the processing of personal information (as defined below) about residents of certain countries, regions or states. Please refer below for additional information that may be applicable to you:

Users From Outside the United States

Clipboard and its Services are based in the United States. Please be aware that your information may be processed and transferred to the U.S. and be subject to U.S. law. The privacy and data protection laws in the U.S. may not be equivalent to such laws in your country of residence. By using the Site, participating in any of the Services, or by providing Clipboard with your information, you understand your Personal Information may be transferred to, stored in, and processed in the U.S.

How to Reach the Clipboard Team

If you have technical problems, questions, or other issues related to Clipboard, or the Services, please click “Contact Us” at the bottom of any page of this website.

If you have any questions about this Privacy Policy or the privacy practices of Clipboard, you may contact us at privacy@clipboardhealth.com.